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Frequently asked questions
If we can help we would of course love to – but please ensure we have at least 2 days notice. This gives us time to inform all teams that there has been an amendment to your order without disrupting the process too much! Call us on 0203 601 5464 with your order number or postcode ready. Alternatively, you can e-mail us – email@example.com
Please call us on 0203 601 5464 with your order number or postcode ready – Alternatively, you can e-mail us – firstname.lastname@example.org. Please note we will currently need at least 2 days notice to accommodate this.
We’re currently operating on a 2 working day lead time. This gives us enough time to prepare our products and inform our suppliers. Our next available delivery date will be available to choose via our website, however if you need something quicker please do call us and we’ll see if we can help.
We will take payment when the order is placed.
Please call us on 02036 015464 with your order number or postcode ready. Alternatively, you can e-mail us – email@example.com – ideally with as much notice as possible. If you order is already being prepare for dispatch we may not be able to update the delivery address.
Due to our website upgrade, orders placed before 6/8/20 will not be visible online. Please e-mail us with your postcode and we will happily e-mail your previous orders.
Please call us on 02036 015464 or e-mail us on firstname.lastname@example.org – we’ll do all we can to accommodate.
We make all orders by hand, to order, meaning we run a very tight schedule when it comes to order processing. For this reason, if we’ve already started processing your order for dispatch unfortunately it won’t be possible to cancel. For more information please contact us on 0203 601 5464.
We’ve set up a “Refer a Friend” section on our website, which will not only offer them 10% off their first order, but 10% on your next order too! Click here to start the process and call us on 0203 601 5464 if you have any questions.
Please call us on 0203 601 5464 – we can’t make any promises regarding amendments but we always do what we can to accommodate.
We charge a flat fee of £9.95 for nationwide weekday deliveries (Tuesday – Friday). There is a £3 supplement for Saturday deliveries. Unfortunately, Channel Isles, NI and some remote parts of Scotland will have a further £10 supplement due to courier restrictions.
We deliver Tuesday – Friday, with slight variations during public holidays.
Unfortunately, we’re not yet able to offer hourly slots. We do however request that our courier leaves your package safe somewhere in the event of not being able to get hold of you. If you need more information about your delivery please don’t hesitate to contact us on the day, we can call the courier on your behalf to request any information you may need.
90% of out packages are delivered with DHL. If you’re able to provide an e-mail address when you place your order you will receive automated tracking details. If this isn’t possible please call us on the morning of delivery and we can track this for you. Deliveries to the London area may well be carried out by one of our own personal drivers, we will e-mail you the night before your delivery to confirm. You won’t be able to track this unfortunately, but please do call us on the day of delivery if you need a more precise time, we’ll do all that we can to find out this information for you.
We ask our courier to leave the package in a safe place if they’re unable to get hold of you. This means it minimizes the chance of your lovely package getting returned to the delivery depot for another night! The packages don’t require a signature so you may come and go as you please.
Our boxes are well insulated and filled with ice packs to maintain temperature control. The ice packs may melt while your order is out for delivery; however, we test our box temperatures weekly to ensure the minimum chill time doesn’t change. The boxes can with stand transit for up to 3 days, we often transport to the Highlands of Scotland and sometimes even further afield! Please call us upon receipt of your box if you have any concerns at all and we can talk it through.
All storage, cooking and shelf life instructions can be found on our website. Each item should also have a use by sticker – please call us on 0203 601 5464 if you were unable to locate this, we’ll be happy to assist.
The ice packs often will melt in transit, this is by design not by fault! The insulated packaging, along with the slowly melting ice packs, will have helped keep the items cool en route. As long as everything is still relatively cool upon receipt your order should still be perfect and delicious.
If there’s anything that you’re not remotely happy about please call us on 0203 601 5464 or e-mail email@example.com so that we can discuss. If your item is damaged or not up to standard please do not throw these away until you’ve spoken with someone in our Customer Care Team.
We will do our best to deliver to all addresses! Please contact us on 0203 601 5464 for more information.
Whilst we don’t offer gift wrapping as such, rest assured every single package is packed by hand to the highest standard. We promise you your gift will be beautifully presented and gift worthy!
Send us a message
Located in Hackney Wick, East London; just across the bridge from the London Olympic Stadium.
If you have a click & collect order, you can find us here:
Forman & Field
H. Forman & Son
Stour Road, Fish Island,
London E3 2NT