Hand-Packing and Overnight Courier Delivery Charges
UK Mainland: £9.95;
Supplement for Saturday delivery: £3.00 (please see our Delivery Services for eligible areas)
N.Ireland, Isle of Man, Scottish Islands, Isles of Scilly: £19.95
Eire and Channel Islands:These are charged according to the weight and size of package and will be delivered by DHL. Please contact us at the time of placing your order to advise which weight bracket will apply.
We regret that we cannot guarantee the safe arrival of goods being sent beyond the UK and Ireland.
Christmas Delivery Times
In the two weeks prior to Christmas we cannot guarantee delivery before 12pm, as volumes managed by the couriers are too high and we wish to avoid disappointment. The last order date is 14th December 2018, although delivery slots and products are allocated on a first-come, first-served basis and we recommend ordering early to avoid disappointment.
Your goods will be delivered by our overnight courier service, UKMail, other than for Eire &The Channel Islands.
How long before I receive my delivery?
For some fresh meat and pie products we do require some notice since everything is made to order freshly for you. However, products we make in our own kitchens and smoke-house, such as smoked salmon and other smoked and fresh fish, caviar, desserts, cheese and wines and many other products can be ordered online or on the phone up to 10am the day before delivery.
To check the earliest available delivery slot for the specific products you’re interested in, simply hover over the product image with your mouse on the listing page or click to check from the product page.
Your goods will be delivered on your specified day any time and unfortunately, we cannot stipulate the precise time, but most parcels tend to be delivered by 3pm. For a supplement of £2.50, we can send your goods on a before midday delivery service. Simply select this option at the checkout. If the value of the goods in your order is over £100 then we will send your goods to you before midday for no extra charge. There are certain areas which fall under a two day delivery zone for our couriers. They are mainly the Scottish Highlands and Islands. If you want to check if this applies to your address please call us and we will be more than happy to assist.
You can arrange delivery to your workplace or to a neighbour if it’s more convenient. Please note it is not possible to give multiple alternatives for the delivery address. A telephone number must be provided for the delivery address.
We cannot accept responsibility for addresses provided incorrectly.
It is your duty to ensure that your requested delivery date is suitable for either yourself or your gift recipient to accept an order. Ideally, the recipient should be in to receive delivery.
If you are out, at their discretion and if deemed safe to do so the courier will leave your goods with a neighbour or in a safe place and put a card through your door telling you where they are. If you have specific instructions for leaving safe, please indicate this in the ‘Directions or Leave Safe instructions’ box at the checkout. Please note it may not always be safe to leave goods and you are strongly advised to ensure someone is in on your agreed delivery day.
Delivery in hard-to-find areas
If you live in a rural area, or somewhere that is hard to find, you need not worry about the delivery driver not finding you. Our courier, UKMail locates your property using your postcode. As long as this is correct, the driver will have no problem finding you. If you believe there will still be a problem, simply leave your daytime phone number.
Tracking your delivery
By providing your email address when placing your order the courier will be able to send tracking notifications directly to you on the day of your delivery.
Extensive tests have been carried out to ensure that your goods stay well within refrigerated temperatures during transit. We ensure that each individual item that you order is carefully hand-packed into your parcel, using bubble wrap and greaseproof paper to wrap items for extra protection where necessary. Dependent on your goods, we pack with bubble pack to keep them secure, and ice packs, to keep them cool. We pack with polystyrene lined boxes for larger orders and goods to keep all the goods well insulated and within fridge temperatures to ensure they reach you in perfect condition.