Here are answers to some of the most frequently asked questions here at Forman & Field.
There is also lots of information to be found on our Delivery information page or alongside each product.
If you have any other questions that you cannot find the answers to here then please don't hesitate to call our team on 0208 5252 352 or email email@example.com.
Frequently Asked Questions:
- Is there a minimum order size?
- Where do you deliver?
- Who will deliver my parcel?
- What is the delivery charge?
The cost for specialist hand-packing and overnight courier delivery in export-strength boxes is £9.95 for UK mainland.
Supplement for delivery before midday: £2.50 (orders over £100, no extra charge)
Supplement for Saturday delivery: £3.00
N.Ireland, Isle of Man, Scottish Islands, Isles of Scilly: £19.95
Eire and Channel Islands: These are charged according to the weight and size of package and will be delivered by DHL. Please contact us at the time of placing your order to advise which weight bracket will apply.
|0 - 5 kg
|5 - 10kg
|10 - 15kg
|15 - 20kg
| 20 - 25kg
We regret that we cannot guarantee the safe arrival of goods being sent beyond the UK and Ireland.
- How long does delivery take?
It is an overnight delivery - we despatch your parcel in the evening for delivery the following day. However, we need as much notice on all orders as everything is prepared freshly to order. Whilst delivery is usually 24 hours it can longer and this may partially depend on whether itís something we are making ourselves in our smokehouse or kitchens or sourcing for you from our specialist suppliers. Add the products you'd like to your shopping basket and proceed through the checkout and you will be given the delivery options before paying.
- When will my order arrive?
For many products we accept orders for next day delivery up to 10am. For a very few items however - fresh pies and some meats in particular - you may need to place your order by Friday of one week for delivery the following. To check the next available delivery date, select the products you would like and 'view basket' to see the options.
- How will my food keep cool enough in transit?
All our foods are individually packaged in heavy duty export-strength cardboard boxes insulated with polystyrene. There is bubble pack to keep the goods secure, and ice packs to ensure the goods stay in refrigerated temperatures during transit. We have been doing this successfully for many years now.
- I live in the middle of nowhere. How will the delivery driver ever find me?
As our courier, Parcelforce, is part of Royal Mail, they locate your property using your postcode. As long as this is correct, the driver will have no problem finding where you are.
- Will the courier 'leave safe' my parcel if I'm not in?
It is preferable for you to be in to receive delivery as our couriers, Parcelforce, do prefer a signature. However, if you fill in the 'special instructions' box on the checkout page with where the courier can leave your parcel, this will be passed on to the driver.
- Why can't you deliver on a Monday?
- Do you have a shop?
- I live quite close to you. Can I come to collect my food?
- Are your foods previously frozen?
The majority of our foods are fresh. Check the Product Specifications for the item you're interested in to see if it has been previously frozen. You will also find further storage information here. Please note that while your goods are in fridge temperatures during transit, we do not guarantee that products will remain frozen until delivery.
- I have specific dietary requirements. How can I find out which of your foods are suitable for me?