Here are answers to some of the most frequently asked questions here at Forman & Field.
There is also lots of information to be found on our Delivery information page or alongside each product.
If you have any other questions that you cannot find the answers to here then please don't hesitate to call our team on 0208 5252 352 or email firstname.lastname@example.org.
Frequently Asked Questions:
- Is there a minimum order size?
- Where do you deliver?
- Who will deliver my parcel?
- What is the delivery charge?
We are currently running a Spring 2012 special with a discount of £5 off our standard delivery charges. Standard charges for an order of any size for delivery on a weekday, is £9.95 to the UK mainland; £15.95 to Northern Ireland, the Isle of Man and the Scottish Isles; and £29.95 to the Channel Islands and Ireland. There is a supplement of £3.00 for delivery on a Saturday.
- What is the cost made up of?
We use an overnight courier company - Parcelforce – to deliver all orders so your parcel is in transit for the shortest possible time and delivered on the day of your choosing. The cost also covers the insulated box, ice packs and bubble wrap that your goods are packed in so it is delivered in the best possible condition.
- How long does delivery take?
It is an overnight delivery - we despatch your parcel in the evening for delivery the following day. However, we need notice on all orders. It is usually 24 hours but can be up to a week in some cases, depending on what you want to order. Add the products you'd like to your shopping basket and proceed through the checkout and you will be given the delivery options before paying.
- When will my order arrive?
For many products we accept orders for next day delivery up to 10am. For a very few items however - fresh pies and some meats in particular - you may need to place your order by Friday of one week for delivery the following. To check the next available delivery date, select the products you would like and 'view basket' to see the options.
- How will my food keep cool enough in transit?
- I live in the middle of nowhere. How will the delivery driver ever find me?
As our courier, Parcelforce, is part of Royal Mail, they locate your property using your postcode. As long as this is correct, the driver will have no problem finding where you are.
- Will the courier 'leave safe' my parcel if I'm not in?
It is preferable for you to be in to receive delivery as our couriers, Parcelforce, do prefer a signature. However, if you fill in the 'special instructions' box on the checkout page with where the courier can leave your parcel, this will be passed on to the driver.
- Why can't you deliver on a Monday?
- Do you have a shop?
- I live quite close to you. Can I come to collect my food?
- Are your foods previously frozen?
The majority of our foods are fresh. Check the Product Specifications for the item you're interested in to see if it has been previously frozen. You will also find further storage information here. Please note that while your goods are in fridge temperatures during transit, we do not guarantee that products will remain frozen until delivery.
- I have specific dietary requirements. How can I find out which of your foods are suitable for me?