Delivery Information
Delivery charge is now FREE for orders over £75
The more you order, the less you pay for delivery! See below for a full list of our charges for delivery.
Courier company
Your goods will be delivered by our overnight courier service, Parcelforce. See 'Delivery Time' below.
Delivery Charges
UK Mainland
Any time before 5.30pm: order value £0-49.99 = £9.95; order value £50-74.99 = £4.95; FREE DELIVERY for orders over £75
Supplement for delivery before midday: £2.50 (orders over £100 delivered before midday at no extra charge)
Supplement for Saturday delivery: £3.00
N.Ireland, Isle of Man, Scottish Islands, Isles of Scilly: £15.95
Eire and Channel Islands: £29.95
We regret that we cannot send goods beyond the UK and Ireland.
How long before I receive my delivery?
For some fresh meat and pie products we do require some notice since everything will be made to order for you. However, smoked salmon and other smoked and fresh fish, caviar, desserts, cheese and wines and many other products can be ordered online or on the phone up to 10am the day before delivery. We still make fresh products to order though!
To check the earliest available delivery slot for the specific products you're interested in, add the items to your cart and proceed to the checkout. Once you have logged in to your account you will be able to view all available delivery slots and choose the one that suits you best.
Delivery time
Your goods will be delivered on your specified day any time between 8am and 5.30pm. Unfortunately, we cannot stipulate the precise time, but most parcels tend to be delivered by 3pm. For a supplement of £2.50, we can send your goods on a before midday delivery service. Simply select this option at the checkout. If the value of the goods in your order is over £100 then we will send your goods to you before midday for no extra charge. There are certain areas which fall under a two day delivery zone for our courier. They are mainly the Scottish Highlands and Islands. If you want to check if this applies to your address please call us and we will be more than happy to assist.
Delivery address
You can arrange delivery to your workplace or to a neighbour if it's more convenient. Please note it is not possible to give multiple alternatives for the delivery address. A telephone number must be provided for the delivery address.
We cannot accept responsibility for addresses provided incorrectly.
Leaving safe
It is your duty to ensure that your requested delivery date is suitable for either yourself or your gift recipient to accept an order. Ideally, the recipient should be in to receive delivery.
If you are out, at their discretion and if deemed safe to do so the courier will leave your goods with a neighbour or in a safe place and put a card through your door telling you where they are. If you have specific instructions for leaving safe, please indicate this in the 'Directions or Leave Safe instructions' box at the checkout. Please note it may not always be safe to leave goods and you are strongly advised to ensure someone is in on your agreed delivery day.
Delivery in hard-to-find areas
If you live in a rural area, or somewhere that is hard to find, you need not worry about the delivery driver not finding you. As our courier, Parcelforce, is part of Royal Mail, they locate your property using your postcode. As long as this is correct, the driver will have no problem finding you.
Packaging
Extensive tests have been carried out to ensure that your goods stay well within refrigerated temperatures during transit. We ensure that each individual item that you order is carefully packed into your parcel, using bubble wrap and greaseproof paper to wrap items for extra protection where necessary. Your goods are packed with bubble pack to keep them secure, and ice packs, to keep them cool. The box is lined with polystyrene to keep all the goods well insulated and within fridge temperatures to ensure they reach you in perfect condition.
