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Delivery Information

10 Quick Things You Need To Know About Deliveries

1. We guarantee to deliver your order on the day you choose (Tuesday to Saturday only)
2. We don't post orders; your food is precious so we use our own drivers or reliable couriers
3. Our standard shipping charge for UK mainland deliveries is 9.95
4. Most items can be produced and delivered within 2 working days but do check online
5. We don't offer timed deliveries but we can leave your order with a neighbour, in a safe location such as a porch, or deliver to your place of work
6. You can pay an extra 2.50 for delivery before midday (free on orders over 100)
7. Top quality export-strength insulated packaging, complete with ice packs, keeps food in perfect condition
8. Every item is individually wrapped to maintain freshness and prevent leakages
9. We monitor every order to make sure it arrives
10. If you have a query you can call us and speak to real person in seconds, not wait days for an unhelpful computer response.


Hand-Packing and Overnight Courier Delivery Charges

UK MAINLAND ANY TIME BEFORE 5.30pm: 9.95;

Supplement for delivery before midday: 2.50 (orders over 100, no extra charge)

Supplement for Saturday delivery: 3.00

N.Ireland, Isle of Man, Scottish Islands, Isles of Scilly: 19.95

Eire and Channel Islands: These are charged according to the weight and size of package and will be delivered by DHL. Please contact us at the time of placing your order to advise which weight bracket will apply.

Weight
0 - 5 kg 29.95
5 - 10kg 49.95
10 - 15kg 69.95
15 - 20kg 89.95
20 - 25kg 99.95


We regret that we cannot guarantee the safe arrival of goods being sent beyond the UK and Ireland.


Christmas 2013 Deliveries

We advise you to order Christmas turkeys, goose, ham and puddings as early as possible to avoid disappointment as numbers are limited. Our last order date for delivery before December 24th is Sunday, December 15th


Courier company

Your goods will be delivered by our overnight courier service, Parcelforce, other than for Eire &The Channel Islands.


How long before I receive my delivery?

For some fresh meat and pie products we do require some notice since everything is made to order freshly for you. However, products we make in our own kitchens and smoke-house, such as smoked salmon and other smoked and fresh fish, caviar, desserts, cheese and wines and many other products can be ordered online or on the phone up to 10am the day before delivery.

To check the earliest available delivery slot for the specific products you're interested in, add the items to your cart and proceed to the checkout. Once you have logged in to your account you will be able to view all available delivery slots and choose the one that suits you best.


Delivery time

Your goods will be delivered on your specified day any time between 8am and 5.30pm. Unfortunately, we cannot stipulate the precise time, but most parcels tend to be delivered by 3pm. For a supplement of 2.50, we can send your goods on a before midday delivery service. Simply select this option at the checkout. If the value of the goods in your order is over 100 then we will send your goods to you before midday for no extra charge. There are certain areas which fall under a two day delivery zone for our couriers. They are mainly the Scottish Highlands and Islands. If you want to check if this applies to your address please call us and we will be more than happy to assist.


Delivery address

You can arrange delivery to your workplace or to a neighbour if it's more convenient. Please note it is not possible to give multiple alternatives for the delivery address. A telephone number must be provided for the delivery address.

We cannot accept responsibility for addresses provided incorrectly.


Leaving safe

It is your duty to ensure that your requested delivery date is suitable for either yourself or your gift recipient to accept an order. Ideally, the recipient should be in to receive delivery.

If you are out, at their discretion and if deemed safe to do so the courier will leave your goods with a neighbour or in a safe place and put a card through your door telling you where they are. If you have specific instructions for leaving safe, please indicate this in the 'Directions or Leave Safe instructions' box at the checkout. Please note it may not always be safe to leave goods and you are strongly advised to ensure someone is in on your agreed delivery day.


Delivery in hard-to-find areas

If you live in a rural area, or somewhere that is hard to find, you need not worry about the delivery driver not finding you. As our courier, Parcelforce, is part of Royal Mailplc, they locate your property using your postcode. As long as this is correct, the driver will have no problem finding you.


Packaging

Extensive tests have been carried out to ensure that your goods stay well within refrigerated temperatures during transit. We ensure that each individual item that you order is carefully hand-packed into your parcel, using bubble wrap and greaseproof paper to wrap items for extra protection where necessary. Your goods are packed with bubble pack to keep them secure, and ice packs, to keep them cool. The box is lined with polystyrene to keep all the goods well insulated and within fridge temperatures to ensure they reach you in perfect condition.