We're Recruiting Sales and Customer Services staff now!
Main Responsibilities:
Inbound sales – taking telephone orders, upselling, dealing with often challenging and complicated queries to a high standard, processing catalogue requests, first point of contact for complaint resolution.
Conducting ocassional outbound telephone, email and direct mail sales campaigns.
Processing orders received by post, web and fax – entering orders accurately and efficiently, checking details with customers where necessary.
Assisting in administration of customer accounts.
Assisting with administration of customer database, filing etc when required.
Assisting with day to day management of website, uploading new products etc when required.
Experience/Qualifications:
Educated to at least A-Level Standard, ideally to degree level.
Good understanding of the importance of customer service, some experience of a customer-orientated environment is preferred.
Good computer skills and familiarity with Microsoft Office essential.
Some experience and/or background knowledge of quality food would be an asset.
Prospects:
Forman & Field is a small team that gives staff the chance to gain experience in every aspect of running the business. This opportunity will provide training in a broad range of skills.
Our premises complete with restaurant, shop, art gallery and visitors’ centre provides opportunities for career development and a higher degree of specialisation within the company. Independent thinking and new ideas are strongly encouraged.
Terms
Hours: 8.30 am – 5 pm, Monday – Friday (overtime including some weekend work will be required during December)
Salary dependent on experience
Contract: Temporary from immediate start until 31st December. Permanent extension prospect for the right candidate.
Applications
Email your CV and a covering letter of approximately 250 words outlining why you are particularly suited to this position to info@formanandfield.com
